As all veils are handmade to order, production times vary depending on the individual design and level of detail.

Please refer to the product description on each listing for the current turnaround time before placing your order.
We recommend ordering your veil as early as possible before your wedding date to allow time for production and delivery.

Possibly. Please contact us before placing your order to check whether we currently have the capacity to accommodate a rush order.

As all veils are handmade to order, rush availability depends on our current workload and production schedule.
Please note that approved rush orders will incur an additional rush fee.

At this stage, we do not accept fully custom veil designs or recreate designs from other brands or images.

Yes. We can offer limited customisation on many of our original veil designs.
Customisation options may include:
•    Adjusting veil length or width
•    Adding more or fewer pearls or embellishments
•    Adding personalised embroidery or wording
•    Minor adjustments to design details

If you would like to discuss customisation options for one of our existing designs, please contact us before placing your order.

Yes. We offer sample swatches so you can compare colours and fabrics before ordering your veil.

You can purchase swatches here

Shipping times vary depending on your location and shipping method selected at checkout.
Please note that shipping time is separate from production time.

As all items are handmade to order, we do not accept returns or exchanges for change of mind.
Due to the delicate and hygiene-sensitive nature of bridal veils and accessories, we are also unable to accept returns on ready-to-ship items.
Our veils are worn close to the face and hair and are made from fine, delicate materials that require careful handling. For hygiene and quality assurance reasons, returned items cannot be restocked or resold.

We kindly encourage you to carefully review all product details, measurements, colours, and descriptions before placing your order. If you have any questions, please contact us before purchasing and we’ll be happy to help.