Madame Tulle (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, contact us, or interact with our services.
By using our website, you agree to the terms outlined in this Privacy Policy.
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INFORMATION WE COLLECT
When you visit our website or place an order, we may collect the following information:
Personal Information
This may include:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment information
- Order details
- Wedding date (if voluntarily provided)
- Communications with us
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Technical Information
We may automatically collect certain technical information including:
- IP address
- Browser type
- Device information
- Time zone
- Website usage data
- Cookies and analytics information
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HOW WE USE YOUR INFORMATION
We use your information to:
- Process and fulfil orders
- Provide customer support
- Communicate about your order
- Respond to enquiries
- Improve our website and services
- Prevent fraud or unauthorised transactions
- Comply with legal obligations
- Send marketing emails where you have opted in
We only collect information that is reasonably necessary for our business operations.
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PAYMENT INFORMATION
Payments are securely processed through third-party payment providers such as:
- Shopify Payments
- PayPal
- Stripe
- Shop Pay
- Apple Pay
- Other payment gateways available at checkout
We do not store or have direct access to your full credit card details.
Please refer to the respective payment provider’s privacy policy for information about how they handle your data.
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COOKIES & ANALYTICS
Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic.
Cookies may help us:
- Remember your preferences
- Improve website functionality
- Understand visitor behaviour
- Measure advertising performance
We may also use third-party services such as Google Analytics, Meta Pixel, Shopify analytics, and similar tools to better understand website usage and improve marketing performance.
You can manage or disable cookies through your browser settings.
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MARKETING COMMUNICATIONS
If you subscribe to our mailing list or opt in to marketing communications, we may send you emails about:
- New product releases
- Promotions
- Bridal inspiration
- Updates and announcements
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
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SHARING YOUR INFORMATION
We do not sell your personal information.
We may share your information with trusted third parties where necessary to operate our business, including:
- Payment providers
- Shipping carriers
- Website and ecommerce service providers
- Marketing and email platforms
- Legal or regulatory authorities where required by law
These third parties only receive the information necessary to perform their services.
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INTERNATIONAL CUSTOMERS
Madame Tulle ships worldwide.
By purchasing from our website, you acknowledge that your information may be processed or stored in countries outside your own country of residence, including Australia.
We take reasonable steps to ensure your personal information is handled securely and in accordance with applicable privacy laws.
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EUROPEAN UNION (EU) & UK PRIVACY RIGHTS
If you are located in the European Union (EU), European Economic Area (EEA), or United Kingdom (UK), you may have certain rights under applicable privacy laws, including the General Data Protection Regulation (GDPR).
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Withdraw consent for marketing communications
- Request a copy of your personal data
To exercise any of these rights, please contact us at:
veils@madametulle.com.au
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DATA RETENTION
We retain personal information only for as long as necessary to:
- Fulfil orders
- Provide customer support
- Meet legal, accounting, or tax obligations
- Resolve disputes
- Enforce our policies
When information is no longer required, we take reasonable steps to securely delete or anonymise it.
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SECURITY
We take reasonable precautions to protect your personal information from unauthorised access, misuse, disclosure, or loss.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
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THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those third-party websites.
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CHILDREN’S PRIVACY
Our website and products are not intended for children under the age of 16.
We do not knowingly collect personal information from children.
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CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
Updated versions will be posted on this page with the revised effective date.
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CONTACT US
If you have any questions about this Privacy Policy or your personal information, please contact:
Madame Tulle
Website: www.madametulle.com.au
Email: veils@madametulle.com.au